Privacy Policy & Cookies

Who We Are

ABCA Systems Ltd, head office located at Unit 24 Mylord Crescent, Camperdown Ind Estate, Killingworth, Tyne & Wear, NE12 5UJ.
Our website address is:

What Personal Data We Collect and Why We Collect It

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Behaviour Information.

We also require your data so that we can contact you about:
– Service related enquiries
– Appointment times for engineer visits
– General enquiries or complaint responses

How Long Do We Keep Your Data?

We’ll only keep your data on record for as long as 6 months, unless a product or service warranty extends beyond that period.

What Are We Doing With Your Data and Who Else Will See It?

We use the Device Information that we collect to help us screen to improve and optimise our Site (for example, by generating analytics about how our users browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Recommending products and services which we think you’ll like, such as CCTV, Fire Protection, Gate Automation or Access Control.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Advertising Partners

Some advertisers on our site may use cookies to enable their services. Each of our advertising partners have their own Privacy Policy in respect of user data and these are available below:

– Facebook
– Google

Please note that has no access or control over cookies used by third party advertisers.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Dour Data With

We do not sell your details to any parties external to ABCA Systems Ltd.
We may share your details with your Block Managing Agent or Registered Social Landlord where it concerns the services for which you have enquired.​​

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Can I Delete My Data?

If you wish to delete, remove or update any details we have on record for you, please email us at​​.

Can I See What Information You Have About Me?

You can get in touch and make a Subject Access Request for a copy of your information which we hold, and we don’t charge for this information.​​

To get in touch, email:​ Or write to: Amanda Simmons, Data Protection Officer, ABCA Systems Ltd, Unit 24 Mylord Crescent, Camperdown Ind Estate, Killingworth, Tyne & Wear, NE12 5UJ.

Online Privacy Policy Only

This privacy policy applies to our online activities only and is valid for all visitors who use our website This policy and information is not applicable to any data or information collected offline or through other channels external to this website.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

Contact Us